Terms of Service

Effective Date: July 7, 2026 Last Updated: July 7, 2026

These Terms of Service ("Terms") govern your access to and use of the website caldensystems.com and the services provided by Calden Systems ("we," "us," or "our"). By accessing our website or engaging our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or Services.

1. About Calden Systems

Calden Systems is a sole proprietorship based in Duncan, British Columbia, Canada. We provide AI-powered receptionist, appointment booking, review generation, and workflow automation services (the "Services") primarily to trades contractors and small businesses.

Contact: [email protected]

2. Description of Services

Calden Systems provides done-for-you AI communication and automation services delivered primarily through the GoHighLevel platform. Specific deliverables, features, and pricing are set out in a separate service agreement, invoice, or written proposal ("Service Agreement") between Calden Systems and each client.

We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with reasonable notice where practical.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use our Services. By engaging our Services, you represent that you meet these requirements and that any information you provide is accurate and current.

4. Fees and Payment

Fees. Fees for Services are set out in your Service Agreement or invoice. Fees may include one-time setup charges, recurring monthly retainer fees, and usage-based charges (such as AI minute overages).

Taxes. All fees are subject to applicable taxes, including GST and, where applicable, provincial sales tax (PST). Taxes will be shown as separate line items on invoices.

Payment terms. Payment is due upon receipt of invoice unless otherwise specified in your Service Agreement. Recurring fees are billed in advance.

Late payment. Overdue accounts may be subject to service suspension. We reserve the right to charge interest on overdue amounts at the maximum rate permitted by law.

5. Cancellation and Termination

Cancellation by you. You may cancel Services at any time by providing at least thirty (30) days' written notice to [email protected]. You remain responsible for all fees accrued through the effective date of cancellation.

Termination by us. We may suspend or terminate Services if you breach these Terms, fail to pay fees when due, or engage in activity that violates our policies or applicable law. Where practical, we will provide notice and an opportunity to remedy the breach before termination.

Effect of termination. Upon termination, your access to the Services ends. We will make reasonable efforts to help you transition data or campaigns you own, subject to any outstanding balances. Sections of these Terms that by their nature should survive termination (including fees owed, intellectual property, disclaimers, limitation of liability, and governing law) will continue to apply.

6. Client Responsibilities

You agree to:

Provide accurate and complete information required to deliver the Services
Comply with all applicable laws, including anti-spam laws such as Canada's Anti-Spam Legislation (CASL), telecommunications regulations, and A2P 10DLC compliance requirements
Obtain proper consent from your own customers before contacting them via SMS, email, or automated calls through our Services
Not use the Services for any unlawful, harmful, deceptive, or abusive purposes
Maintain the confidentiality of any account credentials provided to you
Notify us promptly of any suspected unauthorized use of your account

You are solely responsible for the content of communications sent through our Services and for compliance with laws applicable to your business and customer communications.

7. Intellectual Property

Our IP. All content on the caldensystems.com website, including text, graphics, logos, and workflows developed by Calden Systems, is owned by or licensed to Calden Systems and is protected by copyright and other intellectual property laws.

Your data. You retain ownership of the customer data, business information, and content you provide to us or that flows through the Services. You grant us a limited license to use this information solely to provide the Services.

Configurations and templates. Automation workflows, prompts, scripts, and configurations we develop as part of the Services remain the intellectual property of Calden Systems unless otherwise agreed in writing. You receive a non-exclusive license to use them during the term of your engagement.

8. Third-Party Services

Our Services rely on third-party platforms, most notably GoHighLevel. Your use of the Services may be subject to the terms of these third-party providers. Calden Systems is not responsible for the availability, performance, or actions of third-party services, though we will make reasonable efforts to work around outages or issues.

9. Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that the Services will be uninterrupted, error-free, or free from harmful components.

We do not guarantee specific business results, appointment volume, revenue increases, or return on investment. Examples, case studies, or projections shared during sales conversations are illustrative and not guarantees.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Calden Systems shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising from or related to your use of the Services.

Our total aggregate liability for any claim arising from or related to these Terms or the Services shall not exceed the total fees paid by you to Calden Systems in the three (3) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Calden Systems and its owner from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from:

Your use of the Services
Your violation of these Terms
Your violation of any law or third-party right, including the rights of your customers
Content or communications you send through the Services

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in British Columbia, without regard to conflict of law principles.

Any dispute arising from or related to these Terms or the Services will be resolved in the courts of British Columbia, and you consent to the exclusive jurisdiction of those courts.

Before initiating any legal action, both parties agree to make a good-faith effort to resolve the dispute through direct communication.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top and, for material changes, provide reasonable notice through our website or by email. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

14. Miscellaneous

Entire agreement. These Terms, together with any Service Agreement and our Privacy Policy, constitute the entire agreement between you and Calden Systems regarding the Services.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms without our prior written consent. You acknowledge and consent in advance to the assignment of these Terms and any related Service Agreement, including all rights and obligations, by Calden Systems to any successor entity, including a corporation formed by the same principal for the continuation of the business. We will provide written notice of any such assignment, and no further consent or signature will be required from you.